Refund & Cancellation Policy

1. Overview

At GoReflexa, we are committed to providing a transformative, reliable habit tracking experience. This Refund & Cancellation Policy outlines your rights and our obligations regarding digital subscriptions, renewals, and refund processing.

2. Subscription Cancellation

You may cancel your recurring subscription at any time through your account settings or by contacting our support team at support@goreflexa.com. Upon cancellation:

• Your subscription will remain active until the end of your current 30-day billing period.
• You will continue to have full access to your habits, proofs, and squad features until the expiration date.
• No further automatic renewal charges will be initiated following cancellation.

3. Refund Eligibility

Because GoReflexa provides immediate digital platform access, cloud proof storage, and habit analytics upon payment verification, refunds are handled under the following conditions:

• Duplicate or Incorrect Charges: If you experienced a duplicate payment or erroneous transaction due to a gateway error, you are entitled to a 100% refund of the duplicate transaction upon verification.
• Technical Service Failure: If a persistent technical disruption on our platform prevents you from utilizing core habit features for more than 48 consecutive hours, a pro-rata refund or validity extension may be issued.
• Change of Mind: We do not offer refunds once substantial habit logging, proof uploading, and streak accumulation have occurred during an active cycle.

4. Refund Request Process

To request a refund, please send an email to support@goreflexa.com with:

• Your registered account email and username.
• The Razorpay Payment ID or Transaction Order ID.
• A clear description of the reason for the refund request.

Approved refunds are processed back to the original payment source within 5 to 7 business days in accordance with banking network standards.